This issue has been resolved by our third-party provider.
The following services were impacted from [13-10-2022 9:52] UTC until [17-10-2022 04:07] UTC. Messages API: WhatsApp Channel
All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Oct 17, 2022 - 16:11 UTC
Update
Our third-party provider is still continuing to work on a fix for this issue. We will keep you posted here on any further updates from them.
Posted Oct 14, 2022 - 16:47 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 14, 2022 - 13:13 UTC
Update
We are continuing to work on a fix for this issue.
Posted Oct 14, 2022 - 13:11 UTC
Update
Our third-party provider is still continuing to work on a fix for this issue. We will keep you posted here on any further updates from them.
Posted Oct 14, 2022 - 11:45 UTC
Update
Our third-party provider is still continuing to work on a fix for this issue. We will keep you posted here on any further updates from them.
Posted Oct 13, 2022 - 15:35 UTC
Update
Our third-party provider is still continuing to work on a fix for this issue. We will keep you posted here on any further updates from them.
Posted Oct 13, 2022 - 13:29 UTC
Identified
Our monitoring has alerted us to a potential service issue with our Messages API platform which is caused due to an issue at our third-party provider's end, Some customers might have issues sending outbound messages and also some businesses are seeing their messaging limits drop to 50 and their numbers being restricted.
If there is a customer impact, it is likely to be affecting the following products: Messages API: WhatsApp Channel
We are currently working with our third-party provider on getting the issue fixed and will post further updates here.
Posted Oct 13, 2022 - 12:01 UTC
This incident affected: Global Connectivity (Whatsapp Connectivity).