Quality Degradation to Verify Email Channel

Incident Report for Vonage API Status

Resolved

This incident has been resolved.
Posted Sep 11, 2025 - 11:50 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 11, 2025 - 11:22 UTC

Investigating

Our monitoring has alerted us to a potential downstream service issue with our suppliers that may be impacting the Email channel of Verify API.

The team is investigating the issue and we aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.
Posted Sep 11, 2025 - 11:05 UTC
This incident affected: Auth & Identity (Verify V2).