USA SMS & MMS - Delivery Degradation affecting traffic to / from Verizon

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Jan 15, 2026 - 05:01 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 15, 2026 - 04:15 UTC

Investigating

We have been notified by our suppliers about a degradation impacting messages to and from Verizon numbers.

You may experience missing and delayed inbound and outbound SMS and MMS messages. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Jan 14, 2026 - 19:46 UTC

This incident affected: Global Connectivity (SMS North America, MMS North America).