Media API Issue in Platform

Incident Report for Vonage API Status

Resolved

API Gateway route updates have been rolled back to resolve the issue.
Issue Started: 2024-09-04 13:34 UTC
Issue Resolved: 2024-09-04 16:06:00 UTC

Posted Sep 04, 2024 - 18:24 UTC

Monitoring

API Gateway route updates have been rolled back to resolve the issue.

Posted Sep 04, 2024 - 16:24 UTC

Investigating

Our monitoring system has alerted us to a potential Media API issue with our platform.

Although it is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Sep 04, 2024 - 15:44 UTC

This incident affected: Voice (Voice API).