Dashboard Service issue

Incident Report for Vonage API Status

Resolved

The issue that was affecting customers making payments on the Customer Dashboard using brand new credit cards has been resolved.

Payments made using existing credit cards and transactions processed via APIs have not been affected.

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Feb 28, 2025 - 10:10 UTC

Monitoring

We have implemented a fix for the issue affecting customers attempting to make payments on the Customer Dashboard using brand new credit cards.

The list of services that were impacted has been confirmed as:
Payments & Billing

We will continue to monitor the service during the next few hours and post updates should anything change.

Posted Feb 28, 2025 - 09:25 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 28, 2025 - 09:03 UTC

Investigating

Our monitoring has alerted us to a potential service issue with our Dashboard.

Customers trying to make payments on the Customer Dashboard using brand new credit cards might face issues.

We are currently working on getting the issue fixed and will post further updates here.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Feb 28, 2025 - 08:52 UTC

This incident affected: Vonage Dashboard (Payments & Billing).