United Kingdom SMS - Degradation for SMS affecting Lycamobile network towards a subset of our Long Virtual Numbers

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Sep 25, 2023 - 13:33 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 25, 2023 - 12:40 UTC

Update

We are continuing to investigate this issue.

Posted Sep 23, 2023 - 09:21 UTC

Investigating

We are currently observing SMS delivery degradation for messages sending towards a subset of our United Kingdom Long Virtual Numbers affecting Lycamobile network. You may experience failures or delays for Inbound SMS sending towards your subscribed United Kingdom Long Virtual Numbers affecting Lycamobile network.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Sep 19, 2023 - 11:35 UTC

This incident affected: Global Connectivity (SMS Europe).