The cause of our uploading archives delay that first occurred at 2022-07-07T00:57:37.527Z UTC has been resolved at 2022-07-07T17:09:34.902Z and affected archives are now reprocessed and uploaded.
The archive uploading service has been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Jul 07, 2022 - 19:01 UTC
Monitoring
We have identified the issue and have implemented a fix in Standard environment. The archives are currently being reprocessed and will be available shortly
We will keep a close eye on/continue to monitor the archiving service during the next few hours and post updates should anything change.
Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Jul 07, 2022 - 17:18 UTC
Identified
We have identified the issue impacting the uploading of archives. While we investigate the root cause of the issue, the impacted server has been moved out of production. The affected archives are in a process of uploading. Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Jul 07, 2022 - 17:04 UTC
This incident affected: Video (Archiving (Standard)).