Multi-part SMS Issue

Incident Report for Vonage API Status

Resolved

On 2023-08-02 between 13:46 and 14:35 UTC, some EU customers will have seen multi-part messages not being presented as a single message on the handset. They will have been presented as multiple single-part messages, possibly in the wrong order.
And between 13:53 - 14:50 UTC, some US customers will have seen this as well.

This incident has been resolved. All services have been restored.

Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Aug 03, 2023 - 11:14 UTC

This incident affected: SMS & Messages (SMS).