Mexico SMS - Degradation towards Telcel Mexico

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Oct 12, 2022 - 22:43 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 12, 2022 - 21:37 UTC

Investigating

We have been informed by our suppliers about an issue affecting Telcel Mexico.

As a result of this issue, inbound/outbounds messages may be impacted. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Oct 12, 2022 - 19:31 UTC

This incident affected: Global Connectivity (SMS North America).