This incident has been resolved. All outgoing message traffic has now fully recovered.
Posted May 11, 2023 - 19:38 UTC
Update
Outgoing messaging has now recovered. We are still experiencing some minor disruption but the majority of traffic has now recovered. A final update will be provided when the issue is fully mitigated.
Posted May 11, 2023 - 17:01 UTC
Identified
We have identified the root cause of the issue.
We are currently waiting for the issue to be fixed by our provider and will post further updates here.
Another service impacted by this Whatsapp Connectivity issue: - Verify V2 via Whatsapp channel may experience delivery issue (undelivered messages)
Posted May 11, 2023 - 14:59 UTC
Investigating
Our monitoring has alerted us to a potential service issue with Whatsapp Connectivity.
Customers using Whatsapp Cloud API may experience delayed or undeliverable callbacks since 11-05-2023 13:50 UTC.
We are alerting customers immediately while our engineering teams investigate.
We aim to provide an update on our investigation within 1 hour.
Posted May 11, 2023 - 14:18 UTC
This incident affected: SMS & Messages (Messages API).