The issue with the callbacks for Messages API has been resolved.
The following services were impacted from 22-Oct-2022 1:10 AM UTC until 22-Oct-2022 9:39 UTC. Message API
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Oct 22, 2022 - 12:41 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 22, 2022 - 09:29 UTC
Identified
We have an increase in rejected callbacks for the Whatsapp channel on Messages API, starting today at 1:10 AM (UTC).
Identified so far : A limited number of Whatsapp users are experiencing rejected callbacks with the error "Unsupported operation or missing permissions". And this is being reviewed by Facebook to fix.
Posted Oct 22, 2022 - 03:43 UTC
Investigating
Investigating - Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products: Message API
We aim to provide an update on our investigation within 1 hour.