WhatsApp Messages API Quality Degradation

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

All affected services have been restored.

Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Mar 27, 2024 - 09:12 UTC

Monitoring

A fix has been implemented and we will continue to monitor the service during the next few hours and post updates should anything change.

Posted Mar 27, 2024 - 04:06 UTC

Update

The list of services that are impacted has been confirmed as:
Messages API: WhatsApp Channel
Verify V2: WhatsApp Channel

Customer will see increased number of rejected messages with error code 1280.

The issue has been identified on our partner side (Meta) and we are currently actively working with them to resolve it.

Posted Mar 27, 2024 - 03:59 UTC

Identified

The issue has been identified and we’re working with our partner (Meta) to resolve it.

Posted Mar 27, 2024 - 03:38 UTC

Update

We are continuing to investigate this issue.

Posted Mar 27, 2024 - 03:15 UTC

Investigating

Our monitoring has alerted us to a potential downstream service issue with our WhatsApp Messages API that may be impacting WhatsApp message delivery.

Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our teams investigate.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling- for an explanation of our approach to publishing incidents.

Please contact support@api.vonage.com if you have any questions.

Posted Mar 27, 2024 - 03:14 UTC

This incident affected: Multiple Services Affected (Multiple Services Affected), Auth & Identity (Verify V2), and SMS & Messages (Messages API).