Service Issue in Platform

Incident Report for Vonage API Status

Resolved

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.
A post-mortem will be published in the next few days.

Posted Oct 20, 2023 - 04:43 UTC

Monitoring

We have implemented a fix for the issue impacting messages API. Customers may have faced "500 server error" while sending messages via messages API in US.

The following list of services that were impacted between 19-Oct-2023 14:10 UTC and 19-Oct-2023 14:25 UTC
Messages API.

We will continue to monitor the service during the next few hours and post updates should anything change.

Posted Oct 19, 2023 - 15:00 UTC

Investigating

Our monitoring has alerted us to a service issue where customers may face 500 server error while sending messages via messages API in US.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Oct 19, 2023 - 14:40 UTC

This incident affected: Multiple Services Affected (Multiple Services Affected) and SMS & Messages (Messages API).