USA SMS - Delivery Degradation affecting a subset of Shortcodes towards Clearsky

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted May 16, 2024 - 04:13 UTC

Identified

Our supplier updated that Clearsky is now under network maintenance. The maintenance will be completed at 11:00 UTC May 16.

Posted May 16, 2024 - 04:12 UTC

Investigating

We have been notified by our Short Code suppliers about delivery degradation towards Clearsky networks.

Impacted carriers: Altice Mobile, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Limitless/Immix, Nemont/Sagebrush PCS, Pine Cellular, Pinger, Pioneer Cellular, Sagebrush Cellular, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), United Wireless/OCN, Viya

The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted May 16, 2024 - 03:36 UTC

This incident affected: Global Connectivity (SMS North America).