CA SMS - Delivery receipt degradation affecting messages sent using subset of short codes to Bell Mobility

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Aug 09, 2024 - 01:08 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 09, 2024 - 00:02 UTC

Investigating

We have been notified by our supplier about SMS delivery receipt degradation for messages sent to Bell Mobility numbers via a subset of Short Codes.

The carrier is aware of this issue and investigating the root cause. You may observe missing or delayed delivery receipts for outbound and inbound SMS messages to Bell Mobility network. We will issue an update as soon as more information becomes available

Please contact support@api.vonage.com if you have any questions.

Posted Aug 07, 2024 - 18:14 UTC

This incident affected: Global Connectivity (SMS North America).