Service Issue in SMS Platform

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Aug 15, 2024 - 13:08 UTC

Monitoring

The SMS latencies have returned to normal now and we are monitoring the traffic.

Some customers in the US region may have experienced delays in SMS outbound delivery between 2024-08-15 08:00 UTC and 2024-08-15 10:20 UTC.

Posted Aug 15, 2024 - 10:38 UTC

Investigating

Our monitoring system has alerted us to a potential service issue with our SMS platform in the US region.

Some customers may experience delays in SMS outbound delivery.

Our Engineering teams are investigating this.
We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Aug 15, 2024 - 10:28 UTC

This incident affected: SMS & Messages (SMS, SMPP).