The issue with SMS delay has been fixed. Customers may have SMS delayed across multiple regions.
The list of services that were impacted from 12-July-2023 13:00 UTC until 12-July-2023 13:49 UTC have been confirmed as: SMS API Verify API Messages API
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Jul 12, 2023 - 15:21 UTC
Identified
We have identified the root cause of the SMS delay issue. Customers may have SMS delayed across multiple regions. The issue impacted following products from 12-July-2023 13:00 UTC: SMS API
We are currently working on getting the issue fixed and will post further updates here.
Posted Jul 12, 2023 - 14:07 UTC
Investigating
Our monitoring has alerted us to a potential service issue with our platform where customers may have SMS delays across all regions since 12-July-2023 13:00 UTC. We are alerting customers immediately while our engineering teams investigate.
The customer impact is likely to be affecting the following products: SMS
We aim to provide an update on our investigation within 1 hour.