Service Issue in Video API Platform

Incident Report for Vonage API Status

Resolved

The incident impacting services on the Video dashboard is now resolved.

Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Sep 05, 2024 - 00:17 UTC

Monitoring

Our vendor has indicated that a fix has been implemented. We are seeing services recovered and will continue to monitor the issue.

Posted Sep 04, 2024 - 20:00 UTC

Identified

We are experiencing a performance degradation on our Video dashboard which impacts payment and account services. We are currently monitoring the situation with our third-party vendor which is causing this impact and will post an update when the issue is resolved.

Posted Sep 04, 2024 - 19:01 UTC

This incident affected: Video (Account Portal).