MMS message delivery failures

Incident Report for Vonage API Status

Resolved

This incident is now resolved. End time: 2023-02-03 00:08 UTC

Posted Feb 03, 2023 - 00:51 UTC

Update

We are continuing to work on a fix for this issue.

Posted Feb 03, 2023 - 00:26 UTC

Identified

Our monitoring has alerted us to a potential service issue with sending MMS via Messages API starting 2023-02-02 19:55. Customers may experience undeliverable callbacks while sending MMS from LVN. We are alerting customers immediately while our Engineering teams investigate and we can confirm impact and specific details.

Posted Feb 02, 2023 - 20:13 UTC

This incident affected: SMS & Messages (MMS, Messages API).