USA - SMS and MMS latency affecting Toll-Free numbers

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Oct 27, 2023 - 03:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 27, 2023 - 01:39 UTC

Investigating

We have been notified about SMS and MMS delivery latency for messages sent via Toll-Free numbers.

As a result of this issue, inbound/outbound messages via toll free numbers and delivery receipts may be delayed. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Oct 26, 2023 - 23:14 UTC

This incident affected: Global Connectivity (SMS North America, MMS North America).