China SMS - Delivery degradation of Pre-Registered brands

Incident Report for Vonage API Status

Resolved

This incident has been resolved.
Posted Nov 01, 2025 - 13:30 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 01, 2025 - 13:01 UTC

Update

We are continuing to investigate this issue.
Posted Nov 01, 2025 - 12:00 UTC

Investigating

Please be advised that we are observing SMS delivery degradation for domestic pre-registered brands towards China.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions
Posted Oct 31, 2025 - 14:12 UTC
This incident affected: Global Connectivity (SMS APAC).