Email Channel Impact on Verify API

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Jun 16, 2025 - 13:57 UTC

Monitoring

Our monitoring systems detected a potential issue with a downstream service provider that affected the Email channel of our Verify API.
Starting at 12:45 UTC, timeouts occurred due to the provider's issue. This only impacted Verify V2 requests using the email channel, causing those requests to return a FAILED status.

The provider has mitigated the issue, and the service has returned to normal operation. We are continuing to monitor the systems closely to ensure ongoing stability.

We apologize for any inconvenience this may have caused.
If you have any questions or require further assistance, please contact us at support@api.vonage.com.

Posted Jun 16, 2025 - 13:38 UTC

This incident affected: Auth & Identity (Verify V2).