Dashboard Having Issue For Assigning a New Number to Newly Created US/CA Accounts

Incident Report for Vonage API Status

Resolved

The problem causing delays for some new US/CA accounts in finding the assigned test number has now been resolved.

The following services were impacted from 2023-05-17 06:52 UTC until 2023-05-17 12:36 UTC.
Customer Dashboard

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.

Posted May 17, 2023 - 14:02 UTC

Monitoring

We have implemented a fix for this issue. The issue impacted some new US/CA accounts where they had delays in finding the assigned test number.

The list of services that were impacted between 2023-05-17 06:52 UTC and 2023-05-17 12:36 UTC have been confirmed as:
Customer dashboard

We will continue to monitor the service during the next few hours and post updates should anything change.

Posted May 17, 2023 - 12:59 UTC

Investigating

Some US/CA new accounts in the last couple of hours might find some delays in finding the assigned test number.

We will update this status as soon as we have more information on this issue.

Posted May 17, 2023 - 09:00 UTC

This incident affected: Vonage Dashboard (Other).