The WhatsApp cloud API requests issue has been resolved. Customers might have faced undeliverable callbacks and delayed inbound webhooks for whatsapp cloud api requests.
The following services were impacted from 2nd October 2022 12:10 UTC until 2nd October 2022 12:50 UTC. WhatsApp cloud API
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this. A post-mortem will be published in the next few days.
Posted Oct 02, 2022 - 17:03 UTC
Monitoring
We have implemented a fix for the issue impacting WhatsApp cloud API requests. Customers might have faced undeliverable callbacks and delayed inbound webhooks for whatsapp cloud api requests from 2nd October 2022 12:10 UTC to 2nd October 2022 12:50 UTC.
The list of services that were impacted have been confirmed as: WhatsApp cloud API
All services have been restored. We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Oct 02, 2022 - 13:26 UTC
Investigating
Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.
If there is a customer impact, it is likely to be affecting the following products: WhatsApp cloud API
We aim to provide an update on our investigation within 1 hour.