Service Issue in Messages API Platform: Whatsapp and Facebook Messenger Channel

Incident Report for Vonage API Status

Resolved

This incident has been resolved.
Posted Sep 14, 2023 - 08:38 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 13, 2023 - 17:16 UTC

Update

We are continuing to investigate this issue.
Posted Sep 13, 2023 - 16:45 UTC

Investigating

Our monitoring has alerted us to a potential service issue within our Messages API platform. Customers may experience delivery issues and see a spike of undeliverables or rejected messages, or increased submission time. We are alerting customers immediately while our engineering teams investigate the issue.

Impacted product: Whatsapp and Facebook Messenger Channel
Posted Sep 13, 2023 - 16:37 UTC
This incident affected: Global Connectivity (Whatsapp Connectivity, Facebook Messenger Connectivity).
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