Messages API - MMS Delivery Issues

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Nov 08, 2022 - 06:06 UTC

Identified

This issue has been identified as a provider issue, One of the MMS providers is down and some customers may experience issues in sending and receiving MMS messages using our Messages API.

We are currently working with our third-party provider on getting the issue fixed and will post further updates here.

Posted Nov 07, 2022 - 17:16 UTC

Investigating

Our monitoring has alerted us to a potential service issue with our platform.

Customers may experience failed MMS messages and undeliverable callbacks. We are alerting customers immediately while our engineering teams investigate.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Nov 07, 2022 - 16:26 UTC

This incident affected: SMS & Messages (MMS).