This issue has been resolved. Customers may not have received the Caller Identity information, available only for US numbers, from the Number Insight APIs.
The services were impacted from [24-11-2024 00:46] UTC until [26-11-2024 21:30] UTC.
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Nov 27, 2024 - 09:47 UTC
Monitoring
A fix has been implemented and our service restored 2024-11-26T21:30:00 UTC. We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Nov 26, 2024 - 22:31 UTC
Update
We are continuing to work on a fix for this issue.
Posted Nov 26, 2024 - 17:24 UTC
Update
We are continuing to work on a fix for this issue.
Posted Nov 25, 2024 - 15:31 UTC
Update
We are continuing to work on a fix for this issue.
Posted Nov 25, 2024 - 12:54 UTC
Identified
Our monitoring system has alerted us to a potential service issue with our Number Insight platform.
Customers may not receive the Caller Identity information, available only for US numbers, from the Number Insight APIs.
We are currently working with our third-party supplier to get the issue fixed and will post further updates here.