Issue with Logging server

Incident Report for Vonage API Status

Resolved

This incident has been resolved:

Start time: Nov 25, 2022 13:55:00 UTC
End time: Nov 27, 2022 09:01:00 UTC

Posted Nov 27, 2022 - 09:48 UTC

Monitoring

We have identified the degraded instance and removed it from rotation. No further impact is expected.

Posted Nov 27, 2022 - 09:29 UTC

Investigating

We are observing some degradation in the reachability of our logging servers that collect logs from client SDKs. This may impact the availability of logging data available to our customers in dashboard tools like Inspector and pre-call tests. Our engineering team continues to work on the issue.

Posted Nov 27, 2022 - 08:29 UTC

This incident affected: Video (Insights & Advanced Insights, Inspector, Pre-Call Test).