Voice Service Issue in Platform

Incident Report for Vonage API Status

Resolved

The team has investigated there are confirmed no customer impacts.

The issue is resolved.

Posted Sep 08, 2022 - 09:20 UTC

Investigating

Our monitoring has alerted us to a potential service issue with our platform. Although It is not yet certain whether there is any customer impact, we are alerting customers immediately while our engineering teams investigate.

If there is a customer impact, it is likely to be affecting the following products:

- Voice API
- WebRTC calls

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Sep 08, 2022 - 08:55 UTC

This incident affected: Voice (Voice API).