Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Dec 14, 2022 - 17:49 UTC
Monitoring
The Meta team has implemented a fix for this issue.
Some customers may have experienced issues managing their WABA accounts and phone numbers in their WhatsApp Manager or undeliverable callbacks, delays sending outbound messages and delayed inbound messages.
Also, customers may have experienced issues updating their WhatsApp Number profile via the Vonage Customer Dashboard. between 2022-12-14 02:39 UTC and 2022-12-14 13:14 UTC.
The list of services that were impacted has been confirmed as: Messages API: WhatsApp Channel WhatsApp Manager Customer Dashboard (when updating WhatsApp profile)
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Dec 14, 2022 - 14:56 UTC
Update
We are continuing to monitor this issue and await updates from Meta.
Customers may experience issues managing their WABA accounts and phone numbers in their WhatsApp Manager or experience undeliverable callbacks, delays sending outbound messages and delayed inbound messages.
Also, customers may experience issues updating their WhatsApp Number profile via the Vonage Customer Dashboard.
We will update this incident once we have more information.
Posted Dec 14, 2022 - 10:47 UTC
Identified
We are continuing to monitor this issue and await updates from Meta.
Posted Dec 14, 2022 - 09:34 UTC
Investigating
Our monitoring has alerted us to a downstream service issue on Meta’s platform that may impact WhatsApp Business Management and Cloud API. As a result, customers may experience issues managing their WABA accounts and phone numbers, or experience undeliverable callbacks, delays sending outbound messages and delayed inbound messages.
We aim to provide an update on our investigation within 1 hour.
Posted Dec 14, 2022 - 09:21 UTC
This incident affected: Global Connectivity (Whatsapp Connectivity).