Issue with Media and SIP Interconnect services in US East Region

Incident Report for Vonage API Status

Resolved

An Advanced Firewall Control (TURN) server, and SIP Interconnect server, were in an unstable state in US EAST region from 2026-07-22 13:37:00 UTC to 2026-07-22 13:38:00 UTC.

Some customers may have experienced failures, like media stream disconnection, during this period if they run across this server. The faulty instances were detected and removed from rotation.

Posted Jul 22, 2026 - 15:11 UTC

Investigating

We are aware of issues that may be impacting the Media Connection and SIP Interconnect services in the US East Region.

We are working to resolve the issue as soon as possible. We'll provide further updates within 30 minutes. Thank you for your patience and understanding. If you have any questions, please contact [api.support.vonage.com OR vonage.com/support]

Posted Jul 22, 2026 - 14:53 UTC

This incident affected: Video (SIP Interconnect, Media Connection (Standard)).