Vonage services have been fully restored following today's service outage reported by Meta, which began at 2026-06-12 13:34 UTC. Full resolution of the incident has been confirmed by Meta effective 2026-06-12 16:37 UTC. You will receive a formal RFO. Thank you for your patience and understanding as we worked with Meta to restore services as quickly as possible. If you have any questions, please contact api.support.vonage.com.
Posted Jun 12, 2026 - 18:35 UTC
Monitoring
Thank you for your patience following our third party's reported service interruption earlier today which may have impacted your outbound WhatsApp and Facebook Messenger channels via the Messages API. Customers using the Verify API with the WhatsApp channel are also affected.
Our third party has identified the issue and applied initial mitigations, and continues to report early signs of recovery across affected services. We remain engaged with them as recovery continues.
We'll provide further updates within 2 hours and once full service is restored.
If you have any questions, please contact api.support.vonage.com.
Posted Jun 12, 2026 - 17:14 UTC
Update
Following the service interruption reported by our third party service provider, we are monitoring the impact to some Vonage services, which may have impacted the following:
Our third party has identified the issue and applied initial mitigations. We’ll provide further updates within 2 hours and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com.
Posted Jun 12, 2026 - 16:34 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jun 12, 2026 - 15:32 UTC
Identified
Following the service interruption reported by our third party service provider, we are monitoring the impact to some Vonage services, which may have impacted the following:
Messages API: WhatsApp, Messenger traffic. WhatsApp Template Management API Verify: Verify flows with WhatsApp only.
Our third party has identified the issue and applied initial mitigations. We’ll provide further updates within 1 hour and once full service is restored. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
Posted Jun 12, 2026 - 15:01 UTC
Investigating
We are aware of issues that may be impacting your WhatsApp, Messenger, and Verify traffic through WhatsApp. We are working to resolve the issue as soon as possible. We’ll provide further updates within 1 hour. Thank you for your patience and understanding. If you have any questions, please contact api.support.vonage.com
Posted Jun 12, 2026 - 13:59 UTC
This incident affected: Auth & Identity (Verify V2), SMS & Messages (Messages API), and Global Connectivity (Whatsapp Connectivity, Facebook Messenger Connectivity).