Issue on Customer Dashboard

Incident Report for Vonage API Status

Resolved

The Customer Dashboard problem has been resolved.

The service was impacted until 08-12-2023 18:00 UTC.

All services have been restored.

Please let support@api.vonage.com know if you continue to experience problems with this.

Posted Dec 09, 2023 - 07:54 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Dec 08, 2023 - 17:30 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted Dec 08, 2023 - 17:19 UTC

Update

We are continuing to work on a fix for this issue.

Posted Dec 08, 2023 - 17:02 UTC

Update

We are continuing to investigate this issue.

Posted Dec 08, 2023 - 16:24 UTC

Investigating

Our monitoring has alerted us to a potential service issue causing issues with logging in to the Vonage Customer Dashboard. The Dashboard is either not loading (showing blank) or loading extremely slowly.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Dec 08, 2023 - 16:06 UTC

This incident affected: Vonage Dashboard (Account Access & Notifications).