The Whatsapp profile information retrieval problem in the customer dashboard has been resolved.
The following services were impacted from [2022-09-08 12:26] UTC until [2022-09-09 05:30] UTC.
Other services for messages API have not been impacted.
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this. A post-mortem will be published in the next few days.
Posted Sep 09, 2022 - 05:38 UTC
Monitoring
We got an update from our third-party provider that this issue is now resolved.
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Sep 09, 2022 - 01:09 UTC
Update
We are continuing to with our third-party provider on getting the issue fixed and will post further updates here.
Posted Sep 08, 2022 - 16:13 UTC
Identified
We have identified the root cause of the issue.
We are currently working on getting the issue fixed and will post further updates here.
Posted Sep 08, 2022 - 12:50 UTC
Investigating
Our monitoring has alerted us to a potential service issue with our Customer Dashboard.
Customers might not be able to retrieve WhatsApp Business profile information via the customer Dashboard.
We aim to provide an update on our investigation within 1 hour.