USA SMS - degradation affecting Toll-Free numbers sending to AT&T

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Sep 02, 2023 - 01:20 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 02, 2023 - 00:42 UTC

Investigating

We have been notified by our Toll-Free numbers supplier about SMS degradation impacting messages to AT&T numbers.

As a result of this issue, inbound/outbound messages and delivery receipts via toll free numbers may be impacted. The carrier is aware of this issue and investigating the root cause. We will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Posted Sep 01, 2023 - 16:37 UTC

This incident affected: Global Connectivity (SMS North America).