Voice Service (WebRTC) Issue in Platform

Incident Report for Vonage API Status

Resolved

This incident has been resolved.

Posted Nov 03, 2022 - 09:59 UTC

Monitoring

Our monitoring has alerted us to a potential service issue with our platform. Customers would have had issues establishing WebSocket connections in the US-East1 region, or they might have seen their connections disconnect. WebRTC SDK users may have seen issues receiving disconnect events between 21:36 and 22:02 UTC. The issue seems to have been identified, and the system is operating normally now. However, we alert customers immediately while our engineering teams monitor the situation.

If there is a customer impact, it is likely to be affecting the following products:
WebRTC

Please see this article - https://api.support.vonage.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.

Posted Nov 02, 2022 - 23:25 UTC

This incident affected: Voice (Voice API, Voice WebRTC).