Voice API - Unable to download recordings when using Java SDK

Incident Report for Vonage API Status

Resolved

The change has been reverted and the issue is now resolved.

For any further questions, please contact support@api.vonage.com
Posted Dec 19, 2024 - 23:36 UTC

Identified

At approximately 16:00 UTC on 17th December, a platform media service update changed nexmo.com URLs to vonage.com URLs.

Some customers using the official Java SDK reported that they could no longer download call recordings via the SDK after this change. Impact to other SDKs is unknown at this time.
To resolve this issue, the engineering are rolling back the change.

No recordings or other call data have been lost.

For any further questions, please contact support@api.vonage.com
Posted Dec 19, 2024 - 22:32 UTC
This incident affected: Voice (Voice API).
← Current Status Powered by Atlassian Statuspage