China SMS - Partial degradation of Pre-Registered brands

Incident Report for Vonage API Status

Resolved

We have moved this incident to resolved status. If the pre-registered SMS traffic to China from your managed account is affected by this incident, re-registration is needed with more strict requirements and content controls. Please reach out to your account manager.
Posted Dec 23, 2024 - 03:25 UTC

Update

We continue to work with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Posted Dec 02, 2024 - 10:36 UTC

Update

We continue to work with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Posted Nov 20, 2024 - 10:25 UTC

Update

We continue to work with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Posted Nov 11, 2024 - 13:48 UTC

Update

We continue to work with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Posted Nov 08, 2024 - 09:24 UTC

Update

We continue to work with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Posted Nov 06, 2024 - 02:03 UTC

Update

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Posted Oct 30, 2024 - 10:15 UTC

Update

We continue to work with our carrier partner to resolve the issue.
Posted Oct 28, 2024 - 02:20 UTC

Update

We continue to work with our carrier partner to resolve the issue.
Posted Oct 23, 2024 - 03:15 UTC

Update

Please be advised that we are observing partial SMS delivery degradation for pre-registered brands towards all China networks.
Posted Oct 18, 2024 - 12:55 UTC

Investigating

Please be advised that we are observing partial SMS delivery degradation for pre-registered brands towards China Telecom network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.
Posted Oct 18, 2024 - 12:26 UTC
This incident affected: Global Connectivity (SMS APAC).
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