The API Issue in Platform Oregon Data Center problem has been resolved.
The following services were impacted from 20-MAR-2024 11:35:28 UTC until 11:36:35 UTC.
All services have been restored. Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Mar 20, 2024 - 14:20 UTC
Monitoring
We have identified the root cause of the service degradation for API requests sent to the Oregon Data Center (US-4) issue.
API requests between 11:35:28 and 11:36:35 may have received a 403 HTTP response when routed to the Oregon Data Center. This affected a small quantity of Voice API and SMS API requests.
We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Mar 20, 2024 - 12:42 UTC
Investigating
Our monitoring has alerted us to a potential Voice API issue causing intermittent connectivity issues to Oregon (api-us-4) API endpoints. We are alerting customers immediately while our engineering teams investigate.
We aim to provide an update on our investigation within 1 hour.