Service Issue in Platform

Incident Report for Vonage API Status

Resolved

The issue with linking and unlinking numbers to 10DLC campaigns has been resolved.

The following services were impacted from 15-11-2022 09:27 UTC until 15-11-2022 10:02 UTC
10DLC platform

All services have been restored.
Please let support@api.vonage.com know if you continue to experience problems with this.
Posted Nov 15, 2022 - 11:45 UTC

Monitoring

The issue with linking and unlinking numbers to 10DLC campaigns has been fixed.

The list of services that were impacted between 15-11-2022 09:27 UTC and 15-11-2022 10:02 UTC are as follows:
10 DLC platform

We will continue to monitor the service during the next few hours and post updates should anything change.
Posted Nov 15, 2022 - 10:28 UTC

Investigating

Our monitoring has alerted us to a potential service issue with our platform. Customers may be unable to link and unlink numbers with their 10DLC campaigns

The issue is affecting the following products:
10 DLC platform

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/360015693092-Nexmo-Incident-Handling - for an explanation of our approach to publishing incidents.
Posted Nov 15, 2022 - 10:14 UTC
This incident affected: SMS & Messages (10 DLC Platform).