All Systems Operational

SMS & Messages Operational
90 days ago
100.0 % uptime
Today
SMS Operational
90 days ago
100.0 % uptime
Today
MMS Operational
90 days ago
100.0 % uptime
Today
SMPP Operational
90 days ago
100.0 % uptime
Today
Callbacks Operational
90 days ago
100.0 % uptime
Today
Shortcodes Operational
90 days ago
100.0 % uptime
Today
Phone Numbers Operational
90 days ago
100.0 % uptime
Today
10 DLC Platform Operational
90 days ago
100.0 % uptime
Today
Messages API Operational
90 days ago
100.0 % uptime
Today
Dispatch Operational
90 days ago
100.0 % uptime
Today
In-App Messaging Operational
90 days ago
100.0 % uptime
Today
Number Deactivation Operational
90 days ago
100.0 % uptime
Today
TFN Platform Operational
90 days ago
100.0 % uptime
Today
Video Operational
90 days ago
100.0 % uptime
Today
Session Connection Operational
90 days ago
100.0 % uptime
Today
Archiving (Standard) Operational
90 days ago
100.0 % uptime
Today
Archiving (Enterprise) Operational
90 days ago
100.0 % uptime
Today
Broadcast (HLS/RTMP) Operational
90 days ago
100.0 % uptime
Today
Monitoring Callbacks Operational
90 days ago
100.0 % uptime
Today
SIP Interconnect Operational
90 days ago
100.0 % uptime
Today
Advanced Firewall Control (TURN) (Standard) Operational
90 days ago
100.0 % uptime
Today
Advanced Firewall Control (TURN) (Enterprise) Operational
90 days ago
100.0 % uptime
Today
China Relay Operational
90 days ago
100.0 % uptime
Today
Media Connection (Standard) Operational
90 days ago
100.0 % uptime
Today
Media Connection (Enterprise) Operational
90 days ago
100.0 % uptime
Today
Archive Inspector Operational
90 days ago
100.0 % uptime
Today
Insights & Advanced Insights Operational
90 days ago
100.0 % uptime
Today
Inspector Operational
90 days ago
100.0 % uptime
Today
Playground Operational
90 days ago
100.0 % uptime
Today
Pre-Call Test Operational
90 days ago
100.0 % uptime
Today
Account Portal Operational
90 days ago
100.0 % uptime
Today
Experience Composer Operational
90 days ago
100.0 % uptime
Today
RMZ (US, EU,Germany, Australia, Japan, SKorea, Canada) Operational
90 days ago
100.0 % uptime
Today
Email Notifications Operational
90 days ago
100.0 % uptime
Today
SDK CDN Operational
90 days ago
100.0 % uptime
Today
Captions Operational
90 days ago
100.0 % uptime
Today
Signalling Operational
90 days ago
100.0 % uptime
Today
Payments & Billing Operational
90 days ago
100.0 % uptime
Today
Developer Center Operational
90 days ago
100.0 % uptime
Today
Login Operational
90 days ago
100.0 % uptime
Today
Chat Embeds Operational
90 days ago
100.0 % uptime
Today
EU Proxy Check Operational
90 days ago
100.0 % uptime
Today
Voice Operational
90 days ago
99.99 % uptime
Today
Programmable SIP & SIP Interconnect Operational
90 days ago
100.0 % uptime
Today
Voice API Operational
90 days ago
99.99 % uptime
Today
Legacy TTS Operational
90 days ago
100.0 % uptime
Today
SIP Trunking Operational
90 days ago
100.0 % uptime
Today
Voice WebRTC Operational
90 days ago
100.0 % uptime
Today
SIP Endpoints Operational
90 days ago
100.0 % uptime
Today
Advanced Machine Detection Operational
90 days ago
100.0 % uptime
Today
Voice Inspector Operational
90 days ago
100.0 % uptime
Today
Meetings Operational
90 days ago
100.0 % uptime
Today
Meetings Connection Operational
90 days ago
100.0 % uptime
Today
Recordings Operational
90 days ago
100.0 % uptime
Today
Chat Operational
90 days ago
100.0 % uptime
Today
Dial In Operational
90 days ago
100.0 % uptime
Today
Auth & Identity Operational
90 days ago
100.0 % uptime
Today
Number Insight Operational
90 days ago
100.0 % uptime
Today
Verify Operational
90 days ago
100.0 % uptime
Today
Verify V2 Operational
90 days ago
100.0 % uptime
Today
Experiences Operational
90 days ago
100.0 % uptime
Today
Vonage Conversational Connect Operational
90 days ago
100.0 % uptime
Today
NLU API Operational
90 days ago
100.0 % uptime
Today
Automatic Speech To Text Operational
90 days ago
100.0 % uptime
Today
AI Studio Operational
90 days ago
100.0 % uptime
Today
AI Studio Authentication Operational
90 days ago
100.0 % uptime
Today
AI Studio Builder UX/UI Operational
90 days ago
100.0 % uptime
Today
Campaign Creation Operational
90 days ago
100.0 % uptime
Today
Connectors Operational
90 days ago
100.0 % uptime
Today
Knowledge AI Operational
90 days ago
100.0 % uptime
Today
Reports EU Operational
90 days ago
100.0 % uptime
Today
Reports US Operational
90 days ago
100.0 % uptime
Today
Studio Messaging Sessions Operational
90 days ago
100.0 % uptime
Today
Studio Telephony Sessions Operational
90 days ago
100.0 % uptime
Today
Network APIs Operational
90 days ago
100.0 % uptime
Today
Network Registry Operational
90 days ago
100.0 % uptime
Today
Identity Insights Operational
90 days ago
100.0 % uptime
Today
Conversations for Salesforce Operational
90 days ago
100.0 % uptime
Today
Conversations for Salesforce Operational
90 days ago
100.0 % uptime
Today
Vonage Cloud Runtime Operational
90 days ago
100.0 % uptime
Today
Deployment API Operational
90 days ago
100.0 % uptime
Today
Marketplace API Operational
90 days ago
100.0 % uptime
Today
Queue services Operational
90 days ago
100.0 % uptime
Today
Debug Operational
90 days ago
100.0 % uptime
Today
Workspaces Operational
90 days ago
100.0 % uptime
Today
Persistence API Operational
90 days ago
100.0 % uptime
Today
Scheduler Operational
90 days ago
100.0 % uptime
Today
Vonage Dashboard Operational
90 days ago
100.0 % uptime
Today
Account Access & Notifications Operational
90 days ago
100.0 % uptime
Today
Account Configuration & Feature Access Operational
90 days ago
100.0 % uptime
Today
Creating An Account Operational
90 days ago
100.0 % uptime
Today
Customer Portal Operational
90 days ago
100.0 % uptime
Today
Payments & Billing Operational
90 days ago
100.0 % uptime
Today
Reporting & Data Operational
90 days ago
100.0 % uptime
Today
Other Operational
90 days ago
100.0 % uptime
Today
Vonage Platform Management Operational
90 days ago
100.0 % uptime
Today
Account APIs Operational
90 days ago
100.0 % uptime
Today
Alerts API Operational
90 days ago
100.0 % uptime
Today
Applications Operational
90 days ago
100.0 % uptime
Today
Audit API Operational
90 days ago
100.0 % uptime
Today
Command Line Interface (CLI) Operational
90 days ago
100.0 % uptime
Today
Numbers API Operational
90 days ago
100.0 % uptime
Today
Number Pools API Operational
90 days ago
100.0 % uptime
Today
Pricing API Operational
90 days ago
100.0 % uptime
Today
Redact API Operational
90 days ago
100.0 % uptime
Today
Reports API Operational
90 days ago
100.0 % uptime
Today
SubAccount API Operational
90 days ago
100.0 % uptime
Today
Global Connectivity Operational
90 days ago
100.0 % uptime
Today
SMS North America Operational
90 days ago
100.0 % uptime
Today
MMS North America Operational
90 days ago
100.0 % uptime
Today
Voice North America Operational
90 days ago
100.0 % uptime
Today
SMS Europe Operational
90 days ago
100.0 % uptime
Today
Voice Europe Operational
90 days ago
100.0 % uptime
Today
SMS APAC Operational
90 days ago
100.0 % uptime
Today
Voice APAC Operational
90 days ago
100.0 % uptime
Today
SMS Latin America Operational
90 days ago
100.0 % uptime
Today
Voice Latin America Operational
90 days ago
100.0 % uptime
Today
SMS Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Voice Middle East & Africa Operational
90 days ago
100.0 % uptime
Today
Whatsapp Connectivity Operational
90 days ago
100.0 % uptime
Today
Viber Connectivity Operational
90 days ago
100.0 % uptime
Today
Facebook Messenger Connectivity Operational
90 days ago
100.0 % uptime
Today
RCS Connectivity Operational
90 days ago
100.0 % uptime
Today
Multiple Services Affected Operational
90 days ago
100.0 % uptime
Today
Multiple Services Affected Operational
90 days ago
100.0 % uptime
Today
Vonage API Support Platforms Operational
90 days ago
100.0 % uptime
Today
Email Support Operational
90 days ago
100.0 % uptime
Today
Live Chat Operational
90 days ago
100.0 % uptime
Today
Telephone Support Operational
90 days ago
100.0 % uptime
Today
Help Center/Knowledge Base Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Mexico SMS - Planned Maintenance affecting Pre-Registered Brands Jan 3, 2026 05:00-07:00 UTC

On 03 Jan 2026 between 05:00 and 07:00 UTC, our pre-registered brand supplier is performing maintenance on their SMS platform.

During the maintenance window, there may be intermittence in messaging service.

Please contact support@api.vonage.com if you have any questions.

Posted on Jan 03, 2026 - 01:03 UTC

USA & CA MMS - Planned Maintenance affecting 10DLC MMS messages Jan 6, 2026 09:00-12:00 UTC

Between 06-Jan-2026 09:00 and 06-Jan-2026 12:00 UTC, our supplier will be performing a planned maintenance on their 10DLC MMS traffic in the US and CA.

During the maintenance window you may potentially experience MMS latency for messages sent to and from 10DLC numbers, including delivery receipts.

Please contact support@api.vonage.com if you have any questions.

Posted on Dec 18, 2025 - 16:51 UTC

USA SMS - Maintenance affecting multiple US Regional Carriers Jan 6, 2026 10:00-12:00 UTC

Please be informed that multiple US carriers will be performing maintenance on their SMS platforms per the below schedule:

Start: 06-Jan-2026 10:00 UTC
End: 06-Jan-2026 12:00 UTC

Impacted Carriers: Altice Mobile, Atlantic Tele-Network International (ATNI), Aerialink, Bandwidth , Brightlink, Cell One North East Arizona, Chariton Valley, DCC, Enflick, First (1st) Point, GTA, Indigo Wireless, Inteliquent, Limitless/Immix, Nemont/Sagebrush PCS, Pine Cellular, Pinger, Pioneer Cellular, Plivo, Sagebrush Cellular, Telnyx, TextMe, Triangle Wireless, TruPhone, TSG Global (Flextalk), Twilio, Tychron, United Wireless/OCN, Viya, Appalachian Wireless

During the maintenance window there may be times of messaging being periodically unavailable or facing delays on the above carriers.

Please contact support@api.vonage.com if you have any questions.

Posted on Dec 19, 2025 - 17:01 UTC

USA SMS - Planned Maintenance affecting T-Mobile USA Jan 7, 2026 05:00-12:00 UTC

On 7-January-2026 between 05:00 UTC and 12:00 UTC, the operator T-Mobile USA will be performing maintenance on their SMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Dec 30, 2025 - 21:04 UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Jan 8, 2026 04:00-08:00 UTC

On 2026-Jan-08 between 04:00 UTC and 08:00 UTC, the supplier will be performing maintenance on their platform affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Posted on Dec 17, 2025 - 08:44 UTC

USA SMS/MMS - Planned Maintenance affecting T-Mobile USA Jan 8, 2026 05:00-12:00 UTC

On 8-January-2026 between 05:00 UTC and 12:00 UTC, the operator T-Mobile USA will be performing maintenance on their SMS/MMS platform.

During this maintenance period, there may be Inbound and Outbound SMS delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Jan 08, 2026 - 05:00 UTC

USA & CA MMS - Planned Maintenance affecting 10DLC MMS messages Jan 12, 2026 09:00-11:00 UTC

Between 12-Jan-2026 09:00 and 12-Jan-2026 11:00 UTC, our supplier will be performing a planned maintenance on their 10DLC MMS traffic in the US and CA.

During the maintenance window you may potentially experience MMS latency for messages sent to and from 10DLC numbers, including delivery receipts.

Please contact support@api.vonage.com if you have any questions.

Posted on Dec 18, 2025 - 16:49 UTC

Russia SMS - Planned maintenance affecting Tele2 Jan 12, 2026 20:00 - Jan 13, 2026 00:00 UTC

Between 12 Dec 2025 at 20:00 and 13 Dec 2025 00:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Dec 30, 2025 - 16:18 UTC

Russia SMS - Planned maintenance affecting Tele2 Jan 14, 2026 20:00 - Jan 15, 2026 00:00 UTC

Between 14 Dec 2025 at 20:00 and 15 Dec 2025 00:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Dec 30, 2025 - 16:20 UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Jan 15, 2026 04:00-08:00 UTC

On 2026-Jan-15 between 04:00 UTC and 08:00 UTC, the supplier will be performing maintenance on their platform, affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound, and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Posted on Dec 17, 2025 - 08:59 UTC

Russia SMS - Planned maintenance affecting Tele2 Jan 19, 2026 20:00 - Jan 20, 2026 00:00 UTC

Between 19 Dec 2025 at 20:00 and 20 Dec 2025 00:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Dec 30, 2025 - 16:21 UTC

Russia SMS - Planned maintenance affecting Tele2 Jan 21, 2026 20:00 - Jan 22, 2026 00:00 UTC

Between 21 Dec 2025 at 20:00 and 22 Dec 2025 00:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Dec 30, 2025 - 16:22 UTC

Russia SMS - Planned maintenance affecting Tele2 Jan 26, 2026 20:00 - Jan 27, 2026 00:00 UTC

Between 26 Dec 2025 at 20:00 and 27 Dec 2025 00:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Dec 30, 2025 - 16:24 UTC

Russia SMS - Planned maintenance affecting Tele2 Jan 28, 2026 20:00 - Jan 29, 2026 00:00 UTC

Between 28 Dec 2025 at 20:00 and 29 Dec 2025 00:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Posted on Dec 30, 2025 - 16:24 UTC

USA & CA SMS, MMS - Planned maintenance affecting toll free numbers Jan 29, 2026 04:00-08:00 UTC

On 2026-Jan-29 between 04:00 UTC and 08:00 UTC, the supplier will be performing maintenance on their platform, affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound, and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Posted on Dec 17, 2025 - 09:05 UTC
Jan 3, 2026

No incidents reported today.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

Dec 30, 2025
Resolved - This incident has been resolved.
Dec 30, 12:20 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 30, 11:50 UTC
Investigating - We are currently observing SMS delivery degradation towards the Taiwan Far EasTone network, mainly impacting domestic traffic.

We are working with our carrier partner to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Dec 30, 11:28 UTC
Completed - The scheduled maintenance has been completed.
Dec 30, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 30, 10:00 UTC
Scheduled - On 30-Dec-2025, from 10:00 to 12:00 UTC, the operator Legos will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering and receiving messages to and from subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Dec 22, 07:55 UTC
Completed - The scheduled maintenance has been completed.
Dec 30, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 29, 20:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Nov 28, 12:13 UTC
Scheduled - Between 29 Dec 2025 at 20:00 and 30 Dec 2025 00:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Nov 28, 12:12 UTC
Dec 29, 2025
Dec 28, 2025

No incidents reported.

Dec 27, 2025
Resolved - This incident has been resolved.
Dec 27, 16:59 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 27, 16:30 UTC
Investigating - We are currently observing SMS delivery report degradation towards COOP Voce in Italy. You may experience missing and delayed delivery receipts for outbound messages.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Dec 27, 08:21 UTC
Dec 26, 2025
Completed - The scheduled maintenance has been completed.
Dec 26, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 25, 21:00 UTC
Scheduled - On 25-Dec-2025 between 21:00 UTC and 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this Beeline operator.

Please contact support@api.vonage.com if you have any questions.

Dec 19, 13:12 UTC
Dec 25, 2025
Completed - The scheduled maintenance has been completed.
Dec 25, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 24, 20:00 UTC
Scheduled - Between 24 Dec 2025 at 20:00 and 25 Dec 2025 00:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Nov 28, 12:12 UTC
Completed - The scheduled maintenance has been completed.
Dec 25, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 24, 20:01 UTC
Scheduled - Between 24-Dec-2025 20:00 UTC and 25-Dec-2025 00:00 UTC, Russian Mobile operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Dec 22, 14:43 UTC
Dec 24, 2025
Resolved - This incident has been resolved.
Dec 24, 04:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 24, 04:00 UTC
Investigating - We are currently observing degradation of preregistered Outbound SMS. You may experience delivery failures or delays.

We are working along with our partners to resolve the issue and will post an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Dec 23, 23:04 UTC
Completed - The scheduled maintenance has been completed.
Dec 24, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 23, 20:00 UTC
Scheduled - Between 23-Dec-2025 20:00 UTC and 24-Dec-2025 00:00 UTC, Russian Mobile operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Dec 19, 13:33 UTC
Dec 23, 2025
Completed - The scheduled maintenance has been completed.
Dec 23, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 22, 20:00 UTC
Scheduled - Between 22-Dec-2025 20:00 UTC and 23-Dec-2025 00:00 UTC, Russian Mobile operator Megafon will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Dec 19, 13:33 UTC
Completed - The scheduled maintenance has been completed.
Dec 23, 00:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 22, 21:00 UTC
Scheduled - On 22-Dec-2025 between 21:00 UTC and 00:00 UTC, the operator Beeline will be performing maintenance on their SMS platform.

During this maintenance period, there may be difficulties in delivering messages to subscribers of this Beeline operator.

Please contact support@api.vonage.com if you have any questions.

Dec 17, 13:17 UTC
Completed - The scheduled maintenance has been completed.
Dec 23, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 22, 20:00 UTC
Scheduled - Between 22 Dec 2025 at 20:00 and 23 Dec 2025 00:00 (UTC), the supplier will be performing maintenance on their platform, affecting SMS towards Tele2 in Russia.

During the maintenance window, you may experience SMS Inbound and Outbound degradation and delays to subscribers of this operator.

Please contact support@api.vonage.com if you have any questions.

Nov 28, 12:10 UTC
Dec 22, 2025
Resolved - This issue is resolved.

Please let support@api.vonage.com know if you continue to experience problems in this area.

Dec 22, 16:44 UTC
Monitoring - Our supplier has implemented a fix and is monitoring the situation. Inbound calls have now returned to normal.

Please let us know if you continue to have any problems with new inbound calls.

Dec 22, 12:37 UTC
Update - We have worked extensively with our supplier to identify the cause of the issue and they have now mitigated the issue, providing a resolution for audio on inbound calls.

We continue to work with our supplier to ensure a full resolution is delivered.

Please let us know if you continue to have any problems with new inbound calls.

Dec 22, 10:46 UTC
Update - We are continuing to work on a fix for this issue.
Dec 22, 10:17 UTC
Update - Our supplier is continuing to work on resolving this issue.

We will post updates as soon as we know more.

Dec 22, 08:33 UTC
Update - Our supplier is continuing to work on resolving this issue.

We will post updates as soon as we know more.

Dec 21, 21:54 UTC
Update - Our supplier is continuing to work on resolving this issue.

We will post updates as soon as we know more.

Dec 21, 16:48 UTC
Update - Our supplier is continuing to work on resolving this issue.

We will post updates as soon as we know more.

Dec 21, 01:32 UTC
Update - We apologise for the delay in resolving this incident.
Our supplier is working to restore service as soon as possible.

We will provide updates as soon as we know more from them.

Dec 20, 21:53 UTC
Update - We apologise for the delay in resolving this incident.
Our supplier is working to restore service as soon as possible.

We will provide updates as soon as we know more from them.

Dec 20, 05:03 UTC
Update - We apologise for the delay in resolving this incident.
Our supplier is working to restore service as soon as possible.

We will provide updates as soon as we know more from them.

Dec 19, 22:35 UTC
Update - Our supplier is continuing to work on resolving this issue.

We will post updates as soon as we know more.

Dec 19, 19:06 UTC
Update - We apologise for the delay in resolving this incident.
Our supplier is working to restore service as soon as possible.

We will provide updates as soon as we know more from them.

Dec 19, 16:28 UTC
Identified - Our supplier is continuing to work on resolving this issue.

We will post updates as soon as we know more.

Dec 19, 14:31 UTC
Investigating - Our monitoring has alerted us to a potential upstream service issue with our suppliers that is impacting audio for inbound calls to UK Landline and Toll-free virtual numbers.

We aim to provide an update on our investigation within 1 hour.

Please see this article - https://api.support.vonage.com/hc/en-us/articles/6749696044828-Vonage-API-Support-Incident-Handling - for an explanation of our approach to publishing incidents.

Dec 19, 12:00 UTC
Completed - The scheduled maintenance has been completed.
Dec 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 22, 04:00 UTC
Scheduled - On 2026-Jan-22 between 04:00 UTC and 08:00 UTC, the supplier will be performing maintenance on their platform, affecting SMS and MMS sent from/to Toll-Free numbers in the US and CA.

During the maintenance window, you may experience SMS and MMS Inbound, Outbound, and Delivery receipt delays.

Please contact support@api.vonage.com if you have any questions.

Dec 17, 09:00 UTC
Dec 21, 2025
Resolved - This incident has been resolved.
Dec 21, 07:52 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 21, 07:20 UTC
Investigating - Please be advised that we have been notified of SMS delivery degradation affecting Domestic brands towards Malaysia Maxis network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Dec 21, 01:42 UTC
Resolved - This incident has been resolved.
Dec 21, 07:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 21, 04:55 UTC
Investigating - We are currently observing SMS delivery degradation towards Peru Entel network.

We are working with our carrier partners to resolve the issue and will issue an update as soon as more information becomes available.

Please contact support@api.vonage.com if you have any questions.

Dec 21, 01:54 UTC
Dec 20, 2025